If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

Customer service is at its own “faster horses vs. automobiles” moment.

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

CHANDLER, Ariz.--(BUSINESS WIRE)--Offerpad (NYSE:OPAD), a leading tech-enabled platform for residential real estate, announced today it has been awarded three 2022 Stevie® Awards for Sales and ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...

Wright-Patt Credit Union is steadfast on customer service. All businesses cite customer-focus, but at Wright-Patt Credit Union it’s a part of the DNA. That’s the mantra from the Beavercreek-based firm ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Aquant, a platform leveraging AI to support customer service workers, ...

What makes you stand out? “Bell Bank offers a full range of financial services, from personal and business banking to wealth management and insurance,” Executive Vice President Patrick Chaffee said.